Terms of Service

Terms of Service

SEON designs technology products and services to ensure the fastest private security response to its users. These Terms of Service (“Terms”) govern your purchase and use of our SEON offerings, our websites, including www.seon.co.za, the software embedded in Products, the SEON mobile applications (the “SEON Apps”), and other SEON services (collectively, the “SEON Service”).

You must accept these Terms to use the SEON App and to use the SEON Service. If you do not have the SEON App, you accept these Terms by visiting www.seon.co.za or using any part of the SEON Service. By accepting these Terms, you also are accepting SEON’s Product Terms of Sale, SEON’s Limited Warranty, SEON’s Privacy Policy and SEON’s General Disclaimer, all of which may be found and reviewed at www.seon.co.za


These Terms May Change

Because our business and the environment we all live in changes, these Terms will change over time. If we make minor changes to the Terms without materially changing your rights, we will post the modified Terms on www.seon.co.za. We also may notify you by email of other changes to the Terms through the SEON Service (including through the App), or at our election and discretion, by providing you with a new Terms of Service to accept. When you use the SEON Service after a modification is posted or you are notified of any modification, you are accepting the modifications to these Terms.

Read Our Privacy Policy

Any information that SEON collects through your use of the SEON Service is subject to SEON’s Privacy Policy, which is part of these Terms.

Who Can Use the SEON Service?

You may use the SEON Service if you are 10 years of age or older and are not barred from receiving services under applicable law. You may connect to the SEON Service using (i) a Product that is manufactured, distributed, or sold by or on behalf of SEON, (ii) a SEON App, (iii) approved third-party applications or devices, or (iv) www.seon.co.za (collectively, the “Authorized Connections”). You may not connect to the SEON Service with any device that (x) is not manufactured, distributed, or sold by or on behalf of SEON (such as a knock off or counterfeit version of a Product), (y) otherwise intends to resemble or purports to be a SEON device, or (z) any unauthorized application or third party connection. Any violation or attempted violation of this provision may result in the immediate suspension or termination of your ability to access the SEON Service. If you have questions about whether a product or application qualifies as an Authorized Connection, please contact support@seon.network.

Google Firebase

We use the Google Firebase developer platform and related features and services provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

Google Firebase is a platform for developers of applications (“Apps”) for mobile devices and websites. Google Firebase offers a variety of features, which are described on the following overview page: https://firebase.google.com/products/.

These features include, but are not limited to, the storage of Apps, including personal information about the users of the Apps, such as content created by them or information regarding their interaction with the Apps. Google Firebase also offers interfaces that allow interaction between users of the App and other services, e.g. authentication via short message service.

The evaluation of user interactions and the performance of the App is carried out with the help of the analysis services “Crashlytics” and “Google Analytics”. Google Firebase is designed to record how users interact with an App. This involves recording events such as opening the App for the first time, uninstalling, updating, crashing or the frequency of use of the App. The events can also be used to record other user interests, e.g. for certain functions of the applications or certain topics. In this way, user profiles can also be created.

Google Firebase and the users’ personal data processed by Google Firebase may also be used together with other Google services.

We use Google Firebase for authentication, app distribution, cloud messaging, analysis, optimization, security and economic operation of our application. This is also our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

Link to privacy policy of third party service providers used by the app:

Google APIs Terms of Service

Firebase Data Processing and Security Terms

Firebase Crashlytics & Firebase App Distribution Terms of Service

Google Cloud Platform Terms of Service

This service is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ).

Further information on the use of data for marketing purposes by Google can be found on the overview page: https://www.google.com/policies/technologies/ads,

Google’s data protection declaration is available at https://www.google.com/policies/privacy.

For more information about Google Firebase, please visit: https://www.firebase.com/terms/privacy-policy.html.

A detailed overview of the data collected by Google Firebase can be found at https://support.google.com/firebase/answer/6318039?hl=de.

Creating an Account

Full use of any SEON App requires that you create an account by providing us with your name, a valid e-mail address and a mobile phone number with SMS capability (and any other required information as specified in the SEON App). You are responsible for all activity that occurs in association with your SEON App account. SEON is not liable for any loss or damages caused by your failure to maintain the confidentiality of your SEON App account credentials.

We may need to contact you about your use of the SEON Service. These communications are part of the SEON Service and you may not opt-out from receiving them. You can manage and opt-out from receiving other communications in accordance with SEON’s Privacy Policy.

Necessary Equipment

Full use of the SEON Service is dependent upon your use of a mobile device with adequate software, or a Product, supported mobile cellular device and Internet access. The maintenance and security of this equipment may influence the performance of the SEON Service (especially a SEON App) and it is your responsibility to ensure the equipment’s functionality.

Posting Your Content On The SEON Service

You may make certain postings and add other content (“Your Content”) to certain existing or later-developed parts of the SEON Service. You retain all rights to Your Content that you post to the SEON Service. “Your Content” does not include any Personal Identifiable Information (PII) that you provide by using the SEON App (including your SEON contacts and their contact information) or any information relating to any alert you send through a Product, as that data is covered by SEON’s Privacy Policy. By making Your Content available on or through the SEON Service, you grant to SEON a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, publicly display, publicly perform and distribute Your Content only in connection with offering, operating and providing the SEON Service.

You are responsible for Your Content.

You represent and warrant that you own Your Content or that you have all rights necessary to grant us a license to use Your Content as described in these Terms. You also represent and warrant that Your Content and the use and provision of Your Content on the SEON Service will not: (a) infringe, misappropriate or otherwise violate any third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (b) violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) be fraudulent, false, misleading or deceptive; (d) be defamatory, obscene, pornographic, vulgar or offensive; (e) promote or otherwise contribute to discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (f) be violent or threatening or promote violence or actions that are or would reasonably be expected to be threatening to any person or entity; or (g) promote illegal or harmful actions, activities or substances.

You also agree that Your Content will comply with the following community guidelines:

Be respectful of the opinions of others. Even though you might not agree with someone, that doesn’t mean they are wrong or deserve to be belittled. Remember that what works for you may not work for everyone else. Give everyone the same courtesy you would expect in return.

Do not post profane or explicit content.

Do not post pictures that might be considered inappropriate.

Do not post communications that could be interpreted as threatening or harassing.

Do not post, advertise, or promote products or services commercially.

SEON’s Rights

“SEON Content” includes any text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the SEON Service to you. Except for Your Content, all SEON Content, the SEON Service and all underlying technology are protected by copyright, trademark, patent, intellectual property, and other laws of the United States and foreign countries. You agree not to remove, change or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any SEON Content or the SEON Service, and you further agree not to reverse engineer or otherwise tamper with any Products, any SEON Apps, or any other part of the SEON Service.

SEON makes no warranty that the SEON Content will meet your requirements or be available on an uninterrupted, secure, or error-free basis. In addition, SEON makes no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any SEON Content. You acknowledge and agree that if you rely on any SEON Content, you do so solely at your own risk.

What You Can Do On The SEON Service

The SEON Service is intended solely for your personal, non-commercial use.

SEON grants you a limited, non-exclusive, personal and non-transferable, non-sublicensable right and license to (1) access and view the SEON Content, (2) access and use the software and mobile applications provided by the SEON Service (including any SEON Apps, but only if you have a genuine SEON Product paired with a SEON App), and (3) use the software that is embedded in Products as authorized in these Terms. This license is provided solely for your personal use and enjoyment of the SEON Service as permitted in these Terms.

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, reverse engineer, or otherwise exploit the SEON Content, SEON Service or any portion thereof, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by SEON or its licensors, except for the licenses and rights expressly granted in these Terms.

Things You Cannot Do On The SEON Service

Except to the extent permitted by law, you may not perform, attempt to perform, or encourage or assist others in performing any of the following while accessing or using the SEON Service: (1) use, display, mirror or frame (i) the SEON Service or any individual element within the SEON Service, (ii) SEON’s name, (iii) any SEON trademark, logo or other proprietary information, or (iv) the layout and design of any web page or form contained on a web page, without SEON’s express written consent; (2) access or tamper with non-public areas of the SEON Service, SEON’s computer systems, or the technical delivery systems of SEON’s providers; (3) test the vulnerability of any SEON system or breach any security or authentication measures; (4) circumvent any technological measure implemented by SEON or any of SEON’s providers or any other third party (including another user) to protect the SEON Service or SEON Content; (5) access the SEON Service or SEON Content through the use of any mechanism other than through the use of an Authorized Connection; or (6) modify, decompile, disassemble, reverse engineer, tamper with or otherwise attempt to derive the source code of any software that SEON provides to you, or that is embedded or otherwise included in any Product or any other part of the SEON Service.

The SEON Service is solely available on public grounds and does not serve as a substitute for any security services you may otherwise require or wish to consult within your own premises or other private grounds.

Our Enforcement Rights

We are not obligated to monitor access or use of the SEON Service, SEON Content, or Your Content or to review or edit any SEON Content or Your Content, but we have the right to do so for the purpose of operating the SEON Service, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We may consult with and disclose unlawful conduct to law enforcement authorities; and pursuant to valid legal process, we may cooperate with law enforcement authorities to prosecute users who violate the law. We reserve the right (but are not required) to remove or disable access to the SEON Service, any SEON Content, or Your Content at any time and without notice, and at our sole discretion, if we determine that the SEON Content, Your Content, or your use of the SEON Service is objectionable or in violation of these Terms. We have the right to investigate violations of these Terms and any conduct that affects the SEON Service.

Without limiting SEON’s above rights, we may also remove or disable access to the SEON Service if your use of the SEON Service exceeds any SEON App alert usage or other usage limits set by SEON from time to time.

Use The SEON Service At Your Own Risk

Our goal is to provide helpful and accurate information on the SEON Service, but we make no endorsement, representation or warranty of any kind about the SEON Service including the activation of any alerts by you, any SEON Content, information, services or recommendations. The accuracy of the data collected and presented through the SEON Service is not intended to match that of public or other private emergency services.

Without limiting anything in the preceding paragraph, SEON is not responsible for the accuracy, reliability, effectiveness, or correct use of information you receive or send through the SEON Service. Maps, directions, and other GPS or navigation data, including data relating to your current location, may be unavailable, inaccurate or incomplete. Use of the App also requires a data service, Bluetooth connection between the SEON fast response button and your smartphone, and a cellular connection. If you rely on any SEON Content or the SEON Service, you do so solely at your own risk.

Please review the SEON Service General Disclaimer and the SEON Limited Warranty so that you fully understand these limitations on the SEON Service and your use of any Products and SEON Apps.

Use Common Sense

Use of the SEON Service (including but not limited to any Product and any SEON App) should not replace your good judgment and common sense. Please read and comply with all safety and cautionary notices that accompany your Product and/or the SEON Service, including those located on the Product packaging and insert, as well as any other notices posted on any part of the SEON Service.

Copyright Policy

SEON respects copyright law and expects its users to do the same. It is SEON’s policy to terminate in appropriate circumstances account holders who repeatedly infringe the rights of copyright holders.

Additional Policies Apply To Product Orders

SEON’s Terms of Sale (and Return Policy) and SEON’s Limited Warranty apply to purchases made through the SEON store at www.seon.co.za. All orders placed are subject to SEON’s acceptance. We may accept, decline, or place limits on your order for any reason.

Idea Submission

We are always pleased to hear from users of the SEON Service and those interested in SEON, whether in the form of comments or other feedback. However, neither SEON, nor any of its employees or any other representatives of SEON, may accept or consider any unsolicited ideas, including ideas for new or improved products or services, new marketing campaigns or product or service names. Therefore, please do not submit any such unsolicited ideas in any form to SEON or any of its employees or representatives. This policy is necessary to avoid potential misunderstandings or disputes that may arise if any of our new products or services or marketing campaigns were to appear similar to an idea submitted by you.

If, despite our policy, you still submit an idea to us, then regardless of anything contained in your submission you agree that the following shall apply: (i) we shall have no obligation to review the submission; (ii) the submission and its contents shall automatically become the property of SEON, without any compensation to you; (iii) we may consider the submission and its contents to be non-confidential and non-proprietary; and (iv) we may redistribute or use (for commercial purposes or otherwise) the submission and its contents for any purpose and in any way, without any compensation to you. In addition, SEON does not waive any rights to use similar or related ideas previously known to us, developed by SEON, or obtained from sources other than you.

Contests And Giveaways

Additional terms and conditions may apply to contests, giveaways and other promotions sponsored by SEON and its partners. It is your responsibility to carefully review those terms and conditions.

You Agree to Receive Alerts And Notifications

As part of your use of the SEON Service (specifically including but not limited to your use, if any, of any Product and any SEON App), you may receive notifications, text messages, alerts, or emails. You agree to the receipt of these communications. You can control receipt of non-service related communications in accordance with the terms of SEON’s Privacy Policy. You are responsible for any messaging or data fees you (and/or your SEON contacts relating to your use, if any, of any Product and any SEON App) may be charged by your wireless carrier.

We Are Not Responsible For Third-Party Links On The SEON Service

As part of your use of the SEON Service (specifically including but not limited to your use, if any, of any Product and any SEON App), you may receive notifications, text messages, alerts, or emails. You agree to the receipt of these communications. You can control receipt of non-service related communications in accordance with the terms of SEON’s Privacy Policy. You are responsible for any messaging or data fees you (and/or your SEON contacts relating to your use, if any, of any Product and any SEON App) may be charged by your wireless carrier.

Changes To The SEON Service

SEON may change or discontinue, temporarily or permanently, any feature or component of the SEON Service at any time without prior notice to you. SEON is not liable to you or to any third party for any modification, suspension or discontinuance of any feature or component of the SEON Service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by a SEON App through any Product without prior notice to you.


If you violate these Terms, we reserve the right to deactivate your SEON account or access, or otherwise terminate your use of the SEON Service, at our sole discretion, at any time and without prior notice or liability to you. Upon any such termination, we may delete Your Content and other information related to your SEON account or access. Upon any termination, discontinuation or cancelation of the SEON Service or your SEON account or access, all of these Terms will survive to the full extent necessary to protect the party in whose favor they run.


You will indemnify and hold harmless SEON and its affiliates and vendors, and their respective officers, directors, employees and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable attorneys’ fees arising out of or in any way connected with (i) your unauthorized access to or use of the SEON Service including by way of example only, the SEON web site, (ii) Your Content, or (iii) your breach of any warranties made by you hereunder or your violation of any other provision of these Terms. We reserve the right to assume control of the defense of any third-party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Governing Law and Dispute Resolution

You agree that any dispute between you and SEON arising out of or relating to these Terms or any other aspect of the SEON Service (collectively, “Disputes”) will be governed by the arbitration procedure outlined in SEON’s Limited Warranty, which procedure is incorporated herein by reference.

As provided in SEON’s Limited Warranty, these Terms and the resolution of any Disputes shall be governed by and construed in accordance with the laws of the State of Delaware without regard to its conflict of laws principles.

General Terms

Except as otherwise stated herein, these Terms and the other applicable SEON terms, including but not limited to the SEON Device Operating Requirements, SEON’s Privacy Policy, SEON’s Limited Warranty, SEON’s General Disclaimer and SEON’s Terms of Sale, constitute the complete and exclusive agreement between SEON and you regarding their respective subject matters, and supersede all prior or contemporaneous quotations, agreements, communications or understandings, whether written or oral, relating to their respective subject matters. Any waiver, modification or amendment of any provision of these Terms will be effective only if in writing and signed by duly authorized representatives of each party.

You may not assign or transfer these Terms, by operation of law or otherwise, without SEON’s express prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. SEON may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

SEON will not be responsible for any failure or delay in its performance under these Terms due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, shortages of or inability to obtain energy, raw materials or supplies, war, terrorism, riot, or acts of God.

The failure by SEON to enforce any provision of these Terms will not constitute a waiver of future enforcement of that or any other provision. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

All notices required or permitted to be given under these Terms will be in writing and will be deemed given: (i) upon actual delivery, if made by personal service; (ii) three (3) days after mailing, if made by U.S. certified or registered mail; (iii) one (1) business day after delivery to the courier or overnight delivery service, if made by courier or overnight delivery service, and (iv) when received by electronic communication if you elect to receive notice from SEON by electronic communication. All notices will be addressed to such address as the party who is to receive the notice so designates by written notice to the other.

Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

Additional Terms May Apply

Additional terms may apply to certain SEON products or services. In the event that there is a conflict between these Terms and any such additional terms, the additional terms will control.

Contact Us


SEON South Africa (Pty.) Ltd.,

25th floor, 2 Foreshore place

Western Cape, Cape Town

South Africa



DATE OF LAST UPDATE: April 6 18, 2018 (subject to future changes)