Privacy Policy


Our mobile app collects location data to dispatch the closest responder in case of an emergency. Your location data is only used when you actively trigger a mobile panic.


How do I get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:

SEON South Africa (Pty.) Ltd.,

25th floor, 2 Foreshore Place

Cape Town, Western Cape, South Africa


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 3 - Google Firebase

We use the Google Firebase developer platform and related features and services provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
Google Firebase is a platform for developers of applications (“Apps”) for mobile devices and websites. Google Firebase offers a variety of features, which are described on the following overview page:

These features include, but are not limited to, the storage of Apps, including personal information about the users of the Apps, such as content created by them or information regarding their interaction with the Apps.

Google Firebase also offers interfaces that allow interaction between users of the App and other services, e.g. authentication via short message service.

The evaluation of user interactions and the performance of the App is carried out with the help of the analysis services “Crashlytics” and “Google Analytics”. Google Firebase is designed to record how users interact with an App. This involves recording events such as opening the App for the first time, uninstalling, updating, crashing or the frequency of use of the App. The events can also be used to record other user interests, e.g. for certain functions of the applications or certain topics. In this way, user profiles can also be created.

Google Firebase and the users’ personal data processed by Google Firebase may also be used together with other Google services.

We use Google Firebase for authentication, app distribution, cloud messaging, analysis, optimization, security and economic operation of our application. This is also our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

Link to privacy policy of third party service providers used by the app:
Google APIs Terms of Service
Firebase Data Processing and Security Terms
Firebase Crashlytics & Firebase App Distribution Terms of Service
Google Cloud Platform Terms of Service

This service is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law

Further information on the use of data for marketing purposes by Google can be found on the overview page:

Google’s data protection declaration is available at:

For more information about Google Firebase, please visit:‍‍

A detailed overview of the data collected by Google Firebase can be found at:



‍In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


By using this site and our apps, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at

SEON South Africa (Pty.) Ltd.

25th floor, 2 Foreshore place

Cape Town, 8001

Western Cape ZA