Privacy Policy and responders


This app collects location data to dispatch the closest responder even when the app is closed. Your location data is also used to track when you patrol your quarter and on your way to the emergency.

Google Firebase

We use the Google Firebase developer platform and related features and services provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).
Google Firebase is a platform for developers of applications (“Apps”) for mobile devices and websites. Google Firebase offers a variety of features, which are described on the following overview page:
These features include, but are not limited to, the storage of Apps, including personal information about the users of the Apps, such as content created by them or information regarding their interaction with the Apps. Google Firebase also offers interfaces that allow interaction between users of the App and other services, e.g. authentication via short message service.
The evaluation of user interactions and the performance of the App is carried out with the help of the analysis services “Crashlytics” and “Google Analytics”. Google Firebase is designed to record how users interact with an App. This involves recording events such as opening the App for the first time, uninstalling, updating, crashing or the frequency of use of the App. The events can also be used to record other user interests, e.g. for certain functions of the applications or certain topics. In this way, user profiles can also be created.
Google Firebase and the users’ personal data processed by Google Firebase may also be used together with other Google services.
We use Google Firebase for authentication, app distribution, cloud messaging, analysis, optimization, security and economic operation of our application. This is also our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.
Link to privacy policy of third party service providers used by the app:
Google APIs Terms of Service
Firebase Data Processing and Security Terms
Firebase Crashlytics & Firebase App Distribution Terms of Service
Google Cloud Platform Terms of Service
This service is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law

Further information on the use of data for marketing purposes by Google can be found on the overview page:

technologies/ads, Google’s data protection declaration is available at

For more information about Google Firebase, please visit:‍‍

A detailed overview of the data collected by Google Firebase can be found at:



How do you get my consent?

When you accept the background location permission, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:

SEON South Africa (Pty.) Ltd.,

25th floor, 2 Foreshore place

Cape Town, 8001

Western Cape ZA